BILLING FAQ
Billing & Refund FAQs
The sections below cover data resets, upgrade proration, device policy, and the refund entry point. All questions are collapsed by default and can be expanded as needed.
When does the data on a monthly plan reset?
Monthly plan data resets each month on the activation date. Choose a plan based on your ongoing usage rather than comparing prices alone. If you want to retain a balance long term, compare the never-expiring data packs.
How is a mid-cycle monthly plan upgrade calculated?
For a mid-cycle upgrade, the plan price difference is converted into the remaining days. Before upgrading, check your current plan and available options in the user dashboard, and confirm that the upgraded data tier fits your upcoming needs.
Do data packs expire?
Data packs never expire. Usage is deducted as consumed until the balance runs out. They suit intermittent usage or users who prefer to control their own consumption pace, and they do not reset monthly.
How many devices can connect with one plan?
LWVPN supports unlimited devices across Windows, macOS, iOS, Android, and Linux. When using multiple devices, they share and consume the available data in the selected plan.
Does the plan include a refund guarantee?
This service offers a 7-day no-questions-asked refund. To apply, submit the relevant order details through the user dashboard and verify the plan and order record in the request.
Do I need to provide an email address to get started?
No email address is required. Create an account with a username and password, then open the user dashboard to choose a plan and obtain the client and subscription configuration for the relevant platform.
LWVPN / ACCOUNT ENTRY
Check the dashboard before choosing a plan
No email address is required. Create an account with a username and password, then open the dashboard to review monthly plans, data packs, and the options currently available.
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